Restart your router

Unplug the power from your router for 15 seconds and turn it on again.
Please wait for the router to start up and test whether it works again.

Test with cable

• Plug a cable between your computer and your router.
• If your speed is fine with cable, you can try optimizing your WiFi.
• Read more here: Get better wifi

Test around your router

• Connect your computer directly to your wall outlet / fiber box and turn off your router.
• Visit www.dktv.dk and complete the registration.
• Then test your speed.

Restart your router

Unplug the power from your router for 15 seconds and plug it in again.
Wait a moment for the router to start up and test if it works again.

Test with cable

Plug a cable between your computer and your router.
Test the connection.

Test around your router

• Connect your computer directly to your wall outlet / fiber box and turn off your router.
• Visit www.dktv.dk and complete the registration.

Restart the box

Unplug the power from your box and plug it in again.
Wait a moment for the box to start up and test if it works again.

Check the wiring to your box

• There should be a cable from your socket in the wall and then to the entrance of the box with the globe on.
• Your phone should be in the position where it says 1 or 2.
• The power must be on and the lights must be on.

Reset your telephony box

• Unplug all cables except power first.
• At the back of the box there is a small hole where it says "reset". Take a needle or similar and put it in there. Hold it for 30 seconds, then release.
• Then wait 2 minutes and reconnect the other cables
• Then wait another 15 minutes and it should work again.

Correct wall outlet?

If this is the first time you are connecting your phone and there is no signal, it may be because you are using the wrong connector.
Check for other connectors in the apartment. Typically, the telephone and Internet connectors will be located close to each other.

Check cabling

Check your cabling, from wall to phone. Check that cables and connectors are not damaged.

Defective phone?

Test with another phone, to rule out errors in the phone.

Check connection

• Check for proper wiring.
• Check that there is power for any. amplifier.
• Check antenna cables are fully screwed.
• Inspect cables for breakage and damage

Perform a channel search

Reload your channels by performing a channel search.

If necessary, use one of these guides:

• yousee.dk: TV setup
• yousee.dk TV-box setup

Reset TV

If you have several TVs and only experience the error on one of them, and checked that the cabling is error-free, you can try to correct the error by resetting your TV and then reloading the channels.
Remember to seek reset instructions in the manual for the TV and / or from the manufacturer.

Note that settings and recordings on the TV are likely to be deleted when reset.

Perform a channel search

Reload the channels by performing a channel search.

If neccesary, use one of these guides:

• yousee.dk: Setup af TV
• yousee.dk: Setup af TV-bokse

Note that network ID 111. Must be used. More information: yousee.dk: Network ID < / a>